FAQ

Pick the product you want, hit "Upload Your Pet", and send us your favorite photo. Add to cart, check out, and we'll handle the rest. You'll see an artwork proof by email within 24–48 hours before anything gets printed.

Yes — up to 4 pets in a single portrait, and it's one of our most popular options. Select the pet count on the product page and upload a photo of each one. They don't need to be in the same photo.

Dogs, cats, rabbits, hamsters, guinea pigs, horses, birds, reptiles, exotic pets — if it's yours, we paint it. We've drawn axolotls, snakes, and one very photogenic chicken.

Yes — most products have a "personalization" field at checkout. Add a name, date, or short message. If you forgot to add it, just reply to your proof email with the text you want.

Absolutely. After checkout we create an artwork proof for you to approve before we print. You can check your pet's markings, eye colour, ear shape, and little quirks — and request a revision if anything needs tweaking. Nothing prints until you say yes.

Unlimited revisions until you love it. Reply to your proof email with what you'd like changed — colour of the collar, ear position, anything — and we'll send a fresh version usually within 24 hours.

Right after checkout. Our artists pick up new orders every weekday morning, and most proofs land in your inbox within 24–48 hours.

No worries — we send a friendly reminder after 48 hours and again after 5 days. If we don't hear back in 14 days, we print the proof as-is so your order doesn't sit forever. Check your spam folder if you haven't seen the proof.

From order to door: 7–10 business days within the EU, 8–14 to the US, 10–15 to the rest of the world. That covers 24–48h for proof + 2–3 business days production + tracked shipping. Full shipping breakdown here.

Yes — EU, UK, Nordics, US, Canada, Australia, New Zealand, and most of Asia. Shipping is calculated at checkout with full tracking on every order. EU orders are VAT-inclusive; outside the EU, local import duties may apply.

For Mother's Day, Christmas, birthdays — order at least 3 weeks before the date for EU, 4 weeks for the US, and leave a note at checkout. We'll prioritize production. If you're close to the wire, message us first and we'll tell you honestly whether we can make it.

Check the tracking email we sent the day your parcel shipped (it'll be from the carrier — DHL, PostNord, or local). If tracking stalls for more than 48 hours after the first scan, or if it says "delivered" but isn't, email hello@snuggleprints.com and we'll dig in.

Tell us within 30 days of delivery and we'll either reprint, replace, or refund. The piece is custom-made so we can't restock it — but our promise is simple: you don't pay for something you don't love. Full returns policy.

Yes — our Memorial collection is designed for this. We handle these orders with extra care, slow the timeline if you need us to, and include a handwritten note in the parcel. Many of our customers tell us it helps them feel their pet close again.

All major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, Klarna (pay later or instalments in the EU), and Shop Pay. Everything is processed securely via Shopify.

Yes — every order is processed through Shopify's PCI-compliant, encrypted checkout. We never see or store your card details.

No — you can check out as a guest. If you create an account you can re-order easily, save addresses, and track all your orders in one place.

Yes — bundle discounts kick in automatically at checkout (10% off your second piece, 15% off three or more). For bulk gifts (5+ portraits, perfect for vet clinics, breed clubs, or corporate gifts), message us for a quote.